Complaints Procedure
At myLoans, we aim to provide accurate, helpful, and clear information about borrowing and personal finance. If you are unhappy with any content on this site, or believe that we have presented information in a way that is unfair or misleading, we want to hear from you.
Important Notice
myLoans is an independent informational website.
We do not provide loans.
We do not act as a credit broker.
We are not authorised or regulated by the Financial Conduct Authority (FCA).
If your complaint is about a loan, credit agreement, or financial product, please contact the lender, broker, or service provider directly. We cannot handle complaints about third-party companies.
How to Contact Us
If your complaint relates to the information or content published on this website, you can contact us:
By email: complaints@my-loans.co.uk
By post: Complaints Department, Zynx Ltd (t/a myLoans), 11 Brendon Close, Grantham, Lincolnshire, NG31 8FU, UK.
Please include your name, contact details, and details of your concern.
What We Will Do
Acknowledge – We will confirm receipt of your complaint within 5 business days.
Review – We will review your concerns fairly and thoroughly.
Response – We aim to provide a written response within 4 weeks.
Escalation
As we are not FCA-regulated and do not provide financial services, your complaint cannot be referred to the Financial Ombudsman Service.
If your complaint is about a financial product or lender, you should contact that company directly, as they are required to provide access to the Financial Ombudsman Service if you remain dissatisfied.
Our Commitment
We take all feedback seriously. Your comments help us ensure that myLoans remains a trusted, independent resource for financial education and information.
