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Privacy Policy

Legal information

my-Loans is a data controller which means we have a responsibility to decide how and when your data is used and to ensure it is used correctly in all situations. my-Loans has it's registered office at , 11 Brendon Close, Grantham, Lincolnshire, NG31 8FU. We put our customer privacy at the heart of everything we do and we hope that our Privacy Policy described below is easy to understand and clear to you. We reserve the right to modify and update this Policy at any time without notice. When and if we do update the Policy we will publish it on our websites so you should check the Policy whenever you intend to send us information about yourself. Our Privacy Policy applies to all our customers. For further details of our processing of your information, please ensure that you read and understand your loan conditions that form part of the registration process.

Your data

1. All data (personal information) submitted to my-Loans on our website by you is taken to be accurate and correct. By agreeing to our terms and conditions and privacy policy you are also agreeing not to use other people’s data. If we suspect a possible fraud or false identity, we may pass information to fraud prevention agencies or the police. We may check details with fraud prevention agencies and if you provide false or inaccurate information or we suspect fraud, this information may be recorded. Fraud prevention agency records will be shared with other organisations to help make decisions on your credit, motor, household, life and other insurance proposals or claims. 2. How we use your information

2. How we use your information

2.1. We use information held about you in the following ways:

2.1.1. to process and submit your Application Form ourselves or to:

  • - credit brokers

  • - lenders

  • - alternative lenders, peer to peer lenders, guarantor lenders, logbook loan lenders and Bybax

  • - third party marketing providers of financial service products

  • - third party marketing providers of credit reports

  • - third party marketing providers of lottery products

2.1.2. to provide you with the best possible service;

2.1.3. to notify you about changes to our products and services.

2.2. In addition to the above, we may disclose your personal information to third parties:

2.2.1. to prepare or send any communications to you, or to assist us in connection with any of our administrative or business functions, or in the provision of any of our services to you;

2.2.2. if the Company or substantially all of its assets, are acquired by a third party, in which case personal data held by us about our customers will be one of the transferred assets;

2.2.3. if we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our Website Terms and Conditions of Use and other agreements; or to protect the rights, property, or safety of the Company, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

2.3. It is sometimes necessary the Company to transfer information held about you to lenders based outside of the European Economic Area. The Eighth Data Protection Principle of the Act restricts the transfer of personal data to a country outside the European Economic Area unless that country or territory ensures an adequate level of protection for the rights and freedoms of data subjects. By submitting your Application Form you consent to this transfer. You may withdraw your consent at a later date by writing to us at my-Loans, at , 130 Old Street, London, EC1V 9BD,.
United Kingdom.. or emailing support@my-Loans.net

2.4. We and the third party lenders to whom you agree we may send your data may also use it for marketing purposes to provide you with data about goods and services which may be of interest to you, and we may contact you about these by post, SMS and E-mail.

2.5. When you submit and Application Form you will be required to consent to the passing of your information to third parties who may use it to assess your creditworthiness and contact you directly in respect of your application for credit or for marketing purposes. If you do not wish to receive communications from our Advertising Partners offering goods or services which may be of interest to you, then do not submit an Application Form via the Sites.

2.6. If you wish to opt-out of receipt of marketing communications from us at any time you may do so by writing to us at my-Loans, at 130 Old Street, London, EC1V 9BD or emailing us at support@my-Loans.net

2.7. If you opt-out of our use of your data for marketing purposes, we will honour such choice once we have had a reasonable opportunity to process your request. We reserve the right to take reasonable steps to authenticate your identity with respect to any such request or other enquiry.

2.8. From time to time our Sites request information from user via surveys or contests. Participation in these surveys or contests is completely voluntary and the user therefore has a choice whether or not to disclose this information. Information requested may include contact information (such as name or address) and demographic information (such as age and gender). Contact information will be used to notify the winners and award prizes. Survey information will be used for the purpose of monitoring or improving the use and satisfaction of the Sites.

2.9. Any information or statistics relating to our business that we disclose to others shall not identify you personally. We may, for example, perform statistical analysis of the behaviour of the users of our Sites in order to measure interest in the various areas of our Sites and to inform advertisers as to how many consumers have seen or "clicked" their advertising banners. This information, and any other general information about our users that we share with advertisers and other partners, will not disclose personal information about you.

How we store your personal data

3. my-Loans uses industry standard security measures to ensure the security of all data. Any data that is stored on my-Loans secure servers is treated as proprietary and confidential and is not available to the public. my-Loans has an internal security policy with respect to the confidentiality of personal data, allowing access only to those employees or third parties who have a need to know such information for the purpose of effectively delivering my-Loans products and services by means of user login and password requirements. my-Loans routinely evaluates its data security practices to identify security threats or opportunities for improvement.

3.1 No transmission of data over the Internet is guaranteed to be completely secure. It may be possible for third parties not under the control of my-Loans to intercept or access transmissions or private communications unlawfully. While we strive to protect your data and have taken all possible measures to do so, my-Loans cannot completely ensure or warrant the security of any information you transmit to us.

3.2 Please note that we'll keep information about you securely stored only for as long as we're allowed to for legal, regulatory and legitimate business purposes.

Data Transfer

4. We do not routinely transfer personal information outside the European Economic Area (EEA), we may be required to transfer your personal data to any of Our Partners or suppliers if they are based outside of the EEA. Where this is the case, we will make sure that they agree to: keep it secure; apply the same levels of protection as we are required to apply to information held in the USA, and to use it only for the purpose of providing the service to us. By submitting your personal data, you agree to this transfer, storing or processing.

Your consent

On submitting your personal information to my-Loans you are consenting to us checking the following:

Our internal databases and records Credit reference agencies and bureaus that could leave a footprint on your file that is visible to other lenders.

Fraud prevention agencies

We will provide you with access to any information we have about you in accordance with the Privacy Act. If you would like to access this information please contact us by writing to us at my-Loans, at , 130 Old Street, London, EC1V 9BD or emailing us at support@my-Loans.net. Some information may be required by the local law, legal enforcement procedures or other bodies with relevant powers or jurisdiction. If you do not provide all of the information requested, we may not be able to provide you with our products or services effectively or at all.

Data security

We do our best to protect your personal and bank data that you have shared with us. We protect that information in transit using secure socket layer (SSL) encryption technology. my-Loans uses firewalls and the latest encryption technology to ensure our web site is secure and that all customer data is protected and encrypted.

Your Rights & Data

We may contact you by phone, fax, post, email and SMS to tell you about our products, services and promotions. We will only do this if you have agreed to it in your application form.

Our Website may, from time to time, contain links to and from the websites of Our Partners. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

Section 7 of the Act gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act by writing to us at my-Loans , , 11 Brendon Close, Grantham, Lincs, NG31 8FU. Any access request may be subject to a small statutory fee to meet our costs in providing you with details of the information we hold about you.

If you were introduced to us by a third party, we will give them your contact details and sufficient information about you for their accounting and administration purposes.

my-Loans will attempt to resolve any complaint that you may have in relation to data protection issues. In the alternative, or if you are not happy with our final response you have the right to have your complaint dealt with by the ICO.

02/11/2016 my-Loans 2 You have a right to opt out of us contacting you for marketing purposes or sharing information about you with other companies for marketing purposes by contacting us at:support@my-Loans.net or by sending us a written letter to: my-Loans, at 130 Old Street, London, EC1V 9BD and letting us know your decision.

Data processing

Our aim is to process data efficiently, only use it where absolutely needed to give you a better experience and service.  This could include but is not limited to fraud prevention, money laundering and other criminal activities. We may also use data to help us improve the customer experience you have, statistical analysis or assess credit risks or suitability for third party products. In addition to personal and financial information, we may collect information about your computer including your IP address, operating system and browser type. We may use ‘cookies’ which involve information being stored on your computer browser. Most websites use cookies to improve the overall customer experience and how the website works as well as to provide relevant information to customers at the right time. You can choose to block cookies in your web browser by changing your browser settings. If you choose not to accept cookies this may affect the quality of our visit to my-Loans.
We may also add to your record with the credit reference agencies details of any agreement you make with us, the payments you make under it and any default or failure to keep to its terms. These records will be shared with other organisations and may be used and searched by us, and others, in order to consider other applications for credit and credit related services such as insurance you may make; to trace debtors, recover debts, prevent or detect money laundering and fraud, and to manage your accounts. It is important that you provide us with accurate information.

Sharing your data

We use personal information for the purpose of carrying out our business activities -providing the products and services you have requested. We may use your information to help make business decisions that enable us to offer a better service. We may also use your information for marketing purposes but only if you have not made a request for us not to do so. We may, if legally compelled to do so, supply your information to authorities should they require it to conduct investigations. By using this website you consent to us collecting and using your personal information as described in this privacy policy. We reserve the right to change this privacy policy at any time and without notice. We may also pass your information to third party financial services companies for the purpose of them telling you about their services or products.